When you make a booking either by the telephone, online or by post it is important that you read the booking conditions. These form the basis of the contract between us for your holiday. From the time you make a booking a contract exists between us. This means that Radio Travelshop Ltd has certain obligations towards you; our client - and you in return have an undertaking towards Radio Travelshop Ltd. We have set out below in simple terms the terms of this agreement, so that everyone's responsibilities and rights are clearly understood. We explain what happens if you wish to make a change to your holiday, and the terms on which we will pay you compensation in the unlikely event of having to alter your holiday. The terms of this Fair Trading Agreement apply to all holidays operated by Radio Travelshop Ltd. Your contract is entered into with Radio Travelshop Ltd.

PAYMENT
The completed booking form, signed by the party leader and including the names of all persons travelling, must be accompanied by a minimum deposit, which will vary by the particular holiday and clearly shown on the booking literature. On receipt of your completed booking form we will send you an invoice stating the balance due to us and the final date for payment, which is normally six weeks before the date of travel (Ten weeks on holidays by air). No further reminder is sent to you, and if the balance remains unpaid after this date, we reserve the right to cancel your holiday and retain the deposit you have paid. If you book within four weeks of the departure date you must pay the full amount at the time of booking. Personal cheques cannot be accepted if booking/paying within 10 working days of departure. It is agreed by all parties that in any action arising out of or in connection with this Contract English law will govern.

CANCELLATION BY YOU
We begin to incur expenditure from the time we receive your booking, and so the deposit is paid to us as a sign of your willingness to utilise the travel arrangements, event tickets and accommodation, which we reserve on your behalf. If you wish to cancel your reservation you must do so in writing, and the charges you incur will depend on the date on which we receive this written notification. It is in your own interest to give us as much notice as possible, as cancellation charges incurred are on a sliding scale, as detailed.

Percentages shown are of the total cost of your holiday. Insurance premiums are not refundable. However, your insurance policy covers cancellation for various reasons, and you may be able to claim for any cancellation charges incurred.

ALTERATION BY YOU
The following details shows charges applicable for any changes you may make to your reservation after we have received your booking form and deposit. In all cases you must notify us or your travel agent in writing of your intention to make an alteration as soon as possible.

TRAVEL INSURANCE
It is a requirement that when you travel you must take out adequate insurance. Full details are available and the premium should be added to your deposit. If you would prefer to arrange your own insurance it must be of equivalent or greater cover than our own, must include 24 hour emergency assistance, and details must be given on the booking form.

Please note: It is your responsibility if required to arrange additional cover exceeding the maximum amounts payable under the Company policy or for areas of additional liability (see later). We are unable to accept responsibility for any costs you or anyone in your party may incur as a result of failing to take out our insurance cover.

CONCERT CANCELLATION & PERSONAL TRAVEL INSURANCE
In the case of European Concert holidays, Radio Travelshop cannot accept any RESPONSIBILITY for clients not wishing to take Concert Cancellation Insurance. Due to the nature of these holidays, where the main reason for booking is to see a particular Artist(s) we must insist that ALL passengers travelling take cover for both Personal Travel Insurance combined with special Concert Cancellation cover offering up to a full refund if the concert is cancelled prior to departure or up to 50% refund should the concert be cancelled after departure, less any Insurance premium paid - See policy document for full details.

ALTERATIONS BY US - IF WE CHANGE YOUR HOLIDAY
It is possible that circumstances may force us to make changes in the advertised tour as these arrangements are usually made many months in advance. Most of these changes however are quite minor, but where they are significant we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. If a MAJOR change becomes necessary we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. Flight timings and carriers in brochures are subject to change as a result of airline procedures. Minor changes include a change of aircraft type, airline, departure airport or airport destination or accommodation to that of the same or higher standard of classification. A major change is one that we make to your holiday arrangements before departure that involves changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation of a lower rating than that originally booked. You then have the choice of:

If you choose i) or ii) we will pay you compensation on the scale shown below. If you choose iii) we will refund you all monies paid to us plus compensation on the scale shown below. However in no case will we pay compensation if the change is due to an event listed in Important Note below.

PERIOD BEFORE SCHEDULED DEPARTURE WITHIN WHICH A MAJOR CHANGE IS NOTIFIED TO YOU OR YOUR TRAVEL AGENT. Compensation per Person

Important Note: Compensation payments do not apply to changes caused by war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, technical problems to transport, closure of ports or similar events beyond our control amounting to force majeure. The compensation payments do not apply to day trips.

IF WE CANCEL YOUR HOLIDAY
It is necessary for there to be a minimum number of passengers in order to operate a tour. In certain circumstances therefore we may have to cancel your holiday and if this should occur we will return to you all monies paid to us or offer you a suitable alternative. However we will not cancel your holiday:

If we have to cancel your holiday at any time Radio Travelshop Ltd is liable only for any monies you have paid to us at the time of cancellation and for the compensation payments as detailed above.

SURCHARGES
All prices and supplements are quoted per person per holiday. Holiday prices include all coach travel, flights, ferries etc., UK value added tax @ 17.5%, hotel accommodation and meals as specified in the individual holiday descriptions. Unless specifically indicated in those holiday descriptions, entrance fees, guide fees, city guided tours and optional excursions are not included in the holiday price. Some hotels may charge extra for porterage and tea/coffee served with lunch or dinner. Whatever happens to the value of sterling, the price of your holiday will not be subject to any currency surcharges. Prices are however, subject to surcharges resulting from Government action, (including the imposition of any new changes, taxes or levies or changes to existing charges, taxes or levies by Government agencies in the UK or abroad) changes to fuel costs, increases in scheduled airfares and changes to port or airport taxes. Any surcharges will be calculated by adding to the increased cost per person an administration fees of 50p, together with an amount to cover travel agents commission. In the case of an increase in the rate of VAT, the expansion of its scope, or the introduction of any new consumer taxes or levies we reserve the right to pass on the full cost of such change. In all other cases only amounts in excess of 2% of the basic holiday price will be surcharged.

If this means you paying more than an additional 10% of the basic holiday price you will be entitled to cancel your holiday with a full refund of all monies paid, less any premium paid for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days of the date printed on the surcharge invoice.
We will not surcharge your holiday price within 30 days of your holiday departure date.

PAYMENTS FROM YOU
If you book a holiday which does not include flights through one of our authorised travel agents all monies you pay to them will be held on our behalf from the time you receive our confirmation showing our acceptance of your booking. After that all such monies will be held on our behalf. If you book an air holiday with us through one of our authorised agents any money held by him is held on behalf of Radio Travelshop Ltd.

SENDING YOUR TICKETS
After you have paid your final balance we will send you your tickets and travel information approximately 7 days before your scheduled departure date. (Please note that event tickets are irreplaceable and must be sent by special delivery at a fee of £3.75)

LACK OF FACILITIES - All holiday arrangements, hotels and coach facilities advertised in our brochures are published by us in good faith, and to the best of our knowledge are accurate. However, as some of these brochures may have been written twelve months in advance, and due to various reasons such as adverse weather, breakdown, seasonal activities etc., some amenities may not be available at the time of your stay.

OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all components of your holiday as described in this brochure are supplied to you to a reasonable standard. If any part is not provided in the advertised manner we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather conditions, road or traffic conditions or other such conditions amounting to Force Majeure. Please remember that some amenities (e.g. lifts, swimming pools, etc.) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the other provider of the service. Entertainment (particularly live entertainment) is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers.

FLIGHT HOLIDAYS
All prices for flight holidays unless otherwise stated are based on air travel in economy class. Passenger travel on scheduled airlines is provided under the conditions of the airline concerned as printed on the air ticket. We reserve the right to substitute an alternative airline or aircraft type. This brochure is issued on the sole responsibility of the tour operator. It is not issued on behalf of the airlines whose services are used in the course of the tour. Please note Flight times shown in this brochure although correct at the time of printing are for guidance only and may vary as a result of subsequent adjustment to airline flight schedules. Final timings and tickets will be enclosed with your travel documentation.

PERSONAL INJURY (WHILST PARTICIPATING IN ARRANGEMENTS MADE BY US)
Radio Travelshop Ltd has taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised in this brochure and the supplies of all the services are efficient, safe and reputable and that they comply with Local and National laws and regulations of the country in which they provide these services. Whilst we have no direct control over the provision of services to you by suppliers we will pay to our clients the equivalent of such damages as they would be entitled to receive under English law in an English court for any personal injury to the client, including illness or death, caused by the failure to perform or improper performance of such services or agents of ourselves or any of our supplies contracted or sub-contracted by us to provide any part of the arrangements for your holiday as described in this brochure where such failure or improper performance is due to the fault of such person and not an event which such person could foresee or forestall even if they had taken all due care.
PLEASE NOTE: We will make payments as stated above provided:

This assignment is necessary to enable us to try and recover from suppliers any compensation we have paid to clients and associated costs, arising from personal injury to clients caused by the fault of those suppliers. If we recover more than such compensation and costs, any excess will be paid to the injured client. Please note the operation of overseas property, transport and other services is regulated and enforced by local authorities of each country and is subject to the laws, regulations and standards of codes of practice of that country. The legal and safety requirements of many foreign countries are lower than in the UK. It is only the local standards of each country that foreign suppliers operate to.

TRAVEL DELAYS AND DISPUTES
Compensation will not be payable for any aspect of your holiday affected by matters over which we have no control, such as weather conditions, industrial disputes affecting ferries, airlines, floods, civil disturbances, coach mechanical problems, lack of coach facilities etc. In the unlikely event of a delay due to mechanical failure of a coach, we undertake to do out utmost to arrange an alternative vehicle as quickly as possible. Unless otherwise indicated, on Continental tours, cross channel ferries are used. However we do reserve the right to use Eurotunnel in the event of industrial action, bad weather or for unforeseeable operational reasons. Likewise where we advertise where Eurotunnel will be used, we reserve the right to use a ferry crossing in the event of industrial action, bad weather or unforeseeable conditions. In the unlikely event that you should wish to complain about any aspect of your holiday, you must notify our local representative immediately, in order that he/she may attempt to resolve the problem quickly and to your satisfaction. If you still have reason to be dissatisfied on the completion of your holiday, you should write within 28 days of your return to the Customer Services Department, Radio Travelshop Limited, setting out details of your complaint and quoting your holiday reference number. Because of the difficulties involved in looking into a problem too long after the event we will not consider nor accept any liability for any complaint unless it is notified to us within the time stated above or reported to our driver or local representative at the time.

Some telephone conversations may be recorded.

STATUTORY AUTHORITIES
This brochure is issued to the approval of the Traffic Commissioners and Civil Aviation Authorities and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other Sovereign State through which the tours run.

CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship, the conditions of carriage of that carrier apply and are subject to National and International conditions which may limit or exclude liability. Your contract made under the terms of these booking conditions is subject to English law and jurisdiction.

Other terms - On a holiday you may not:

PASSENGERS WITH SPECIAL NEEDS
Our holidays may not be suitable for people with certain disabilities or medical conditions. If you have a disability coaches can be difficult to get on and off of and some of our hotels do not offer ground/lower floor accommodation or lifts/easy access. Should any member of your party suffer from any disability, medical condition or require special needs that may affect their holiday or that of others, you must ensure that a special needs form is completed by yourself (obtainable from our head office). Please also be aware that outside assistance is not available and in view of the nature of our holidays we regret that we must reserve the right to decline any booking whenever we feel unable to accommodate the needs of any particular clients. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time of booking. Notwithstanding the above Radio Travelshop Ltd cannot accept any liability regarding the suitability of individual holidays and must reserve the right to decline a booking should it be considered that we will be unable to meet in full, our contractual obligation to customers.

ROOM ALLOCATION
Every effort will be made to provide the kind of room you have booked and we will endeavour to convey special requests to Hoteliers, however, we accept no liability for any failure to provide a special request which is not specified in the brochure and for which no supplement payment is made. Our liability for the provision of additional facilities for which a supplement is paid the liability shall be limited to the brochure price for that supplement. Booking for rooms with private facilities will be deemed to be affected by the provision of either bath and w.c. or shower and w.c. Request for one or the other will be treated as a request only. When booking a double room requests for a twin or a double bed should be made clearly, otherwise it will be assumed that either type is acceptable. In some hotels a twin bedded room may have a single king size base with two mattresses each with its own bed linen. The room description shown on your holiday confirmation refers to the main hotel on your holiday. Overnight hotels may offer different room types. It is worth noting that in some European countries it is a common feature for showers to have no cubicle or shower curtain. The reference to 'Hotel' in brochures covers all accommodation and does not necessarily distinguish between local classifications such as 'Apartotel', 'Hostel', 'Pension', 'Taverna', 'Residencia', 'Gasthof', 'Garni', 'Motel' etc. Some of the hotels etc. have annexes, which are nearby for sleeping with the main meals being taken in the main building. Meals can either be hot or cold and not all hotels offer a choice of menu. Hotel management's can change meal service arrangements from buffet to waiter service and vice versa at very short notice. No responsibility can be taken or compensation provided for any affect this may have on your holiday. It is possible you will be sharing accommodation with a group from another country. Single rooms are not quite as good as twin or double rooms in terms of size, location and standard - a supplement is paid for privacy rather than facilities. On continental holidays three bedded rooms are normally twin/double rooms plus an extra bed, which may or may not be suitable for an adult and space will inevitably be restricted. The accommodation provided is only for the use of the passengers shown on the holiday invoice as confirmed by us, sub-letting, sharing or assignment is prohibited.

SMOKING POLICY - COACHES
All of our main tour coaches are designated as "NON SMOKING". We cannot control policies adopted by transfer coach operators. Complete compliance with this policy is impossible to guarantee. NO SMOKING FLIGHTS - All domestic and International airlines are now NON SMOKING.

LUGGAGE ALLOWANCE
Luggage is restricted to one medium size suitcase (30"x18"x10") per person, and it is also recommended that you take an overnight bag with you for use on the coach during the journey, plus a cushion or small pillow. The standard baggage allowance is up to 15kg for hold luggage and 5kg for hand luggage. Infants under 2 years of age do not have a baggage allowance. Baggage allowances must be strictly adhered to with possible charges imposed for excess baggage. Please note that due to legal coach weight restrictions no "cool boxes" or cases of beer or wine can be carried on the outward or return coach journeys. Regrettably we are unable to carry skis, bicycles or fishing rods etc. Whilst our Driver will of course physically load your luggage onto the coach it is your responsibility to ensure that your luggage is loaded onboard the coach on which you are travelling. We cannot accept responsibility for loss of or damage to, luggage or personal effects unless it can be established to have been caused by our negligence.

Porterage is not normally available between the coach and accommodation. Where this service is available it may incur a small additional charge. Few travel insurance policies provide cover for baggage of personal belongings left on an unattended vehicle overnight. You should take all your personal belongings with you at overnight stops. We cannot accept responsibility for loss or damage to personal belongings otherwise. Please be sure your luggage is in good condition.

PASSPORT & VISAS
For all Continental and Worldwide holidays you will require a full ten year passport issued in the UK valid for either three or six months after arrival back in the UK. If you have any doubts about your status as a resident British subject or you do not hold a full British passport, you must check with the Embassies or Consulates of the countries to be visited, to confirm the passport/visa requirements needed in your particular circumstances. We cannot accept responsibility if passengers are not in possession of the correct travel documents. Remember that Spouses must have their own passport and children including babies who are not already included on a valid 10 year passport will need to hold their own passport if they are to travel abroad. It is not now possible to add or include children on British passports. Children who are already included on an existing passport may continue to travel with the passport holder until either the child reaches the age of 16 or the passport on which the child is included expires or needs to be amended. The name on the passport must match the name on the ticket. If you need to apply for a passport do so at lease twelve weeks before departure. There are often long delays in obtaining visas so be certain to apply in plenty of time. Please note: Visas - some countries have special rules about passport and visas. Please check with embassies or consulates of countries to be visited to confirm requirements. With the USA - the new VISA requirement has been enforced for all visitors to the USA from Britain. There are some exclusions however, for example passengers holding a British subject passport and anyone with a criminal record. Please contact the US embassy for further information.

SPECIAL REQUESTS
We cannot accept any reservation, which is made conditional upon a Special Request Compensation will not be payable in such circumstances.
COMPLAINTS - being satisfied. Requests cannot be guaranteed and do not form part of a contract between us.

INCLUDED EXCURSION PROGRAMMES
No entrance fees or boat fares are included on trips and we reserve the right to substitute any advertised excursion with a similar alternative if operational reasons should ever make it necessary. The availability of optional excursions cannot be guaranteed and are operated on the basis of a min. 20 passengers booking.

HEALTH
Always check with your Doctor as to which inoculations are advisable or necessary well before you travel. You should always refer to the DOH leaflet T5 (Advice For Travellers) available from your local DOH office. This does not however replace the need for holiday insurance. Similarly, in some foreign countries levels of liability insurance (whether required by law or held voluntarily) are considerably lower than those normally held or requested in the UK. You may wish to arrange top up personal accident insurance for your party particularly if you are intending to take an excursion involving transportation by water or by air other than on a British registered airline.

ACCOMMODATION
Your accommodation will usually be ready for occupation from early afternoon on the day of your arrival. On the day of your return journey you will normally be required to vacate your accommodation by 9am. Please leave it clean and tidy. Arrangements wherever possible are made for you to leave your luggage at the hotel for the rest of the day and facilities are made available for a wash and change of clothes. With the exception of self-catering and bed and breakfast holidays, the first meal is dinner on arrival and the last meal is breakfast on the day of departure on both half and full board holidays. Full board provides breakfast, lunch and dinner daily whilst half board provides just breakfast and dinner. Breakfast is usually continental. Vegetarian meals may not be of as high a standard as non vegetarian. Special diets such as low fat, sugar free etc., cannot be catered for.

CLIENTS BEHAVIOUR
Please note; it is possible that clients travelling with other companies and of other Nationalities will be accommodated in the same hotels, complexes or campsites etc. as yourself. It is impossible for Radio Travelshop to influence their behaviour or the behaviour of our clients in any way and we cannot accept responsibility for any problems caused by noise etc.

DELAY
If you take our Radio Travelshop/Gold Cover Holiday Insurance you will either receive compensation for any departure delay over 12 hours or you may cancel your holiday after 12 hours delay and obtain a full refund of your holiday costs (less any excess and the Insurance Premium paid). Please note: the Insurance does not cover delay caused by mechanical breakdown of coaches and is not applicable to UK holidays. Refer to separate cover note for details of excess and Insurance conditions.

Delays relating to trips involving CONCERTS & SHOWS, Radio Travelshop cannot accept responsibility for any delays in arrival or failure to arrive at any venue due to bad weather, industrial action or circumstances beyond our control. Neither can we be held responsible for the non-appearance or failure to appear of any artist(es) or the cancellation of any concert for whatever reason - See Concert Cancellation & Personal Travel Insurance Cover (paragraph 5).

PAYMENT BY CREDIT CARD
Your card payment will be processed by the relevant Tour Operator or by mediabookings.com/kent, this may take up to 10 working days to show on bank statements or accounts. Credit and Debit Cards are subject to a maximum of 2.25% handling fee. The charges will be confirmed at the time of booking. Charge cards such as American Express and Diners Club are not accepted.

YOUR FINANCIAL PROTECTION
Radio Travel Shop Limited acts as an agent for tour operators who are either ABTA or ATOL members or operate a Client Travel Trust account to provide you with financial protection.

DATA PROTECTION
We value your privacy and as part of your transaction, your details will be added to our central database and you may be mailed with details of future events, offers, promotions and related products from ourselves or other carefully selected companies that might be of interest to you. If you do not wish to receive this information please inform our customer services department.